iboats.com Return Policies


We understand that sometimes a product you purchase just doesn't work out. We want to make the process as easy as possible for you. Please click on the links below for more information on our return policies and procedures.
  • General Return Policy
  • An item(s) may be returned within the first 30 days after the item(s) is shipped to you. Merchandise must be in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included. You will need to receive a return authorization number (RA #) as well as instructions from our Customer Service Department.

    Please start your return online to receive your RA #. Returned item(s) that do not have a RA # will not be accepted.

    * Please note: iboats.com does not accept any return merchandise on Canadian & International orders. See our Canada & International Return Policy

  • Warranty Policy
  • After 30 days of your purchase, the manufacture of the product(s) will need to be contacted for a warranty claim. If you need assistance finding the manufacturers number please contact our Customer Service Department.

  • Products That Differ from our General Return Policy
  • The following policies are exceptions to the General Return Policy. Some of the items we carry do not follow our General Return Policy.
    Please review the "Return Policy" tab on the product page before purchasing. Return authorization numbers are required for all applicable returns.

    Bimini Tops Blowout Boat Seats CMC, Cook Manufacturing
    Canopy Covers Custom Boat Covers Electronics/Software/Videos
    Hydro-Turf Custom Products Inflatable Boats & Outboard Motors Lexington Boat Seats
    Manuals Model Fish Model Ships
    No returns Odd-Lot/Liquidation/Special Propellers
    RV Covers Seats Semi-Custom Boat Covers
    Shoremaster CoverTuff Canopies Spectrum Gel Coat Patch Paste Repair Kits Turning Point Propellers
    Volvo Penta Manuals Volvo Penta Store

    Bimini Tops - Start return request

    Bimini Tops are "made-to-order" and are thus specific to your order. However, we understand that sometimes a product you purchase just doesn't work out, which is why we want to make the return process as easy as possible for you. After all, we want you to be satisfied with your order so you'll return again and again as an iboats.com customer, and to also recommend us to your boating friends.

    A made-to-order bimini top may be returned within the first 30 days after shipment, but is subject to a 15-25% restocking fee. Odd-Lots, Liquidations, In-Stock Specials, Closeouts, EnduraTop Sunbrella Bimins, Striped Bimini Tops and customer requested alterations are non-returnable unless an error was made by iboats.com or by the bimini top manufacturer.

    Merchandise must be in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included. You will need to receive a return authorization number (RA #) as well as instructions from our Customer Service Department.


    Please note that each boat cover manufacturer may have additional requirements concerning product returns or warranty claims, including but not limited to: restocking fees, shipping fees, or product order change fees.

    Because bimini tops are "made-to-order", there will be a $25-$50 fee for any bimini top order cancellation after 1 business day of purchase, as the bimini top has already gone into production.

    Warranty Policy

    30 days after the purchase date, the manufacturer of the product(s) will need to be contacted for a warranty claim.

    Returns for Canadian Customers

    Canadian customers, please be careful when placing your order; iboats.com does not accept any return merchandise on Canadian orders unless the merchandise you received was defective, damaged, or an error was made by iboats.com. In such cases, please contact iboats.com Customer Service within 30 days of the original shipping date for a return authorization number. Returned items that do not have a RA # will not be accepted.

    Blowout Boat Seats
    These quality seats made by the industry leaders Wise have been discontinued and therefore no longer include a warranty. Returns will not be accepted with the exception of damaged goods or inaccurately shipped product.
    CMC, Cook Manufacturing - Start return request
    All CMC products are subject to a 20% restocking charge
    Canopy Covers - Start return request

    Canopy Covers are "made-to-order" and are thus specific to your order. However, we understand that sometimes a product you purchase just doesn't work out, which is why we want to make the return process as easy as possible for you. After all, we want you to be satisfied with your order so you'll return again and again as an iboats.com customer, and to also recommend us to your boating friends.

    A made-to-order canopy cover may be returned within the first 30 days after shipment, but is subject to a 15% restocking fee.

    Merchandise must be in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included. You will need to receive a return authorization number (RA #) as well as instructions from our Customer Service Department.

    Please note that each boat cover manufacturer may have additional requirements concerning product returns or warranty claims, including but not limited to: restocking fees, shipping fees, or product order change fees.

    Because canopy covers are "made-to-order", there will be a 15% fee for any canopy cover order cancellation after 1 business day of purchase, as the cover has already gone into production.

    Warranty Policy

    30 days after the purchase date, the manufacturer of the product(s) will need to be contacted for a warranty claim.

    Returns for Canadian Customers

    Canadian customers, please be careful when placing your order; iboats.com does not accept any return merchandise on Canadian orders unless the merchandise you received was defective, damaged, or an error was made by iboats.com. In such cases, please contact iboats.com Customer Service within 30 days of the original shipping date for a return authorization number. Returned items that do not have a RA # will not be accepted.

    Custom Boat Covers - Start return request

    Custom boat covers (including Odd-Lots, Liquidations, Closeouts, and In-Stock Specials) are non-returnable unless an error was made by iboats.com or by the boat cover manufacturer. If an error was made by iboats.com or the boat cover manufacturer, the cover must be returned in clean and resalable condition otherwise the return will be denied.

    Please make sure you select the correct make, model, year or style and length of your boat before ordering. After all, we want you to be satisfied with your order so you'll return again and again as an iboats.com customer, and to also recommend us to your boating friends.

    Please note that each boat cover manufacturer may have additional requirements concerning product returns or warranty claims, including but not limited to: restocking fees, shipping fees, or product order change fees.

    Because boat covers are "made-to-order", there will be a $25-$50 fee for any boat cover order cancellation after 1 business day of purchase, as the cover has already gone into production.

    Warranty Policy

    30 days after the purchase date, the manufacturer of the product(s) will need to be contacted for a warranty claim.

    Returns for Canadian Customers

    Canadian customers, please be careful when placing your order; iboats.com does not accept any return merchandise on Canadian orders unless the merchandise you received was defective, damaged, or an error was made by iboats.com. In such cases, please contact iboats.com Customer Service within 30 days of the original shipping date for a return authorization number. Returned items that do not have a RA # will not be accepted.

    Electronics/Software/Videos
    Electronics/Software/Videos are not returnable. Please be careful when ordering to choose the correct product.
    Hydro-Turf Custom Products
    Custom made Hydro-Turf products are non-returnable unless an error was made by iboats.com or by the manufacturer. If an error was made by iboats.com or Hydro-Turf, the product must be in clean and resalable condition otherwise the return will be denied.
    Inflatable Boats & Outboard Motors
    Inflatable Boats and outboards are not returnable. Please be careful when ordering to choose the correct product.
    Lexington Boat Seats
    Lexington Boat Seats are not return-able unless a shipping or manufacturing error has been made. Should there be a manufacturing defect or shipping error, iboats.com must be contacted within 30 days of the purchase date.
    Manuals
    All shop/repair manuals are not returnable. Please be careful when ordering to choose the correct product.
    Model Fish
    Because these replicas are custom made to your specific order, there will be absolutely no returns or exchanges accepted after the point of purchase. Please make your selection carefully and double-check the description after you add that item to your shopping cart.
    Model Ships - Start return request
    No returns will be accepted except for damaged or defective merchandise. Damaged or defects must be reported to iboats.com within 7 days of delivery.
    No returns
    Odd-Lot/Liquidation/Special
    Special/Liquidation covers are non-returnable unless an error was made by iboats.com or by the boat cover manufacturer. If an error was made by iboats.com or the manufacturer, the cover must be in clean and resalable condition otherwise the return will be denied.
    Propellers - Start return request

    We're here to help! We understand that sometimes a product you purchase just doesn't work out, which is why we want to make the return process as easy as possible for you. After all, we want you to be satisfied with your order so you'll return again and again as an iboats.com customer, and to also recommend us to your boating friends.

    Propellers may be returned within the first 30 days after shipment if in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included. Propellers that are returned with grease or other traces of residue will not be accepted. You will need to receive a return authorization number (RA #) as well as instructions from our Customer Service Department.

    Once the propeller touches the water it is considered used and is non-returnable. Returned propellers are subject to a 15% restock fee.

    Warranty Policy

    30 days after the purchase date, the manufacturer of the product(s) will need to be contacted for a warranty claim.

    Returns for Canadian Customers

    Canadian customers, please be careful when placing your order; iboats.com does not accept any return merchandise on Canadian orders unless the merchandise you received was defective, damaged, or an error was made by iboats.com. In such cases, please contact iboats.com Customer Service within 30 days of the original shipping date for a return authorization number. Returned items that do not have a RA # will not be accepted.

    RV Covers

    An item(s) may be returned within the first 30 days. Merchandise must be in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included. You will need to receive a return authorization number (RA #) as well as instructions from our Customer Service Department. If a defect is detected within 30 days of the original purchase date, Carver Industries will repair or replace (at its discretion) the RV cover free of charge including freight to and from the factory. After 30 days, you will be required to pay freight to and from the factory.

    Warranty

    The materials and workmanship are guaranteed to be free of defects at time of manufacture. The warranty does not cover normal wear, weather soiling, or stains from environmental pollution. The RV cover must be properly installed, utilized and maintained.

    The 5-year limited warranty is for a period of five years dated from the original purchase date. The warranty is in lieu of all other warranties, expressed or implied.

    Seats - Start return request
    All seat returns are subject to a 15-25% restocking charge. The item(s) must be in clean and resalable condition otherwise the return will be denied.
    Semi-Custom Boat Covers - Start return request

    Semi-custom covers are "made-to-order" and are thus specific to your order. However, we understand that sometimes a product you purchase just doesn't work out, which is why we want to make the return process as easy as possible for you. After all, we want you to be satisfied with your order so you'll return again and again as an iboats.com customer, and to also recommend us to your boating friends.

    A made-to-order semi-custom cover may be returned within the first 30 days after shipment, but is subject to a 15-25% restocking fee. Odd-Lots, Liquidations, In-Stock Specials, Closeouts and customer requested alterations are non-returnable unless an error was made by iboats.com or by the boat cover manufacturer.

    Merchandise must be in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included. You will need to receive a return authorization number (RA #) as well as instructions from our Customer Service Department.

    Please note that each boat cover manufacturer may have additional requirements concerning product returns or warranty claims, including but not limited to: restocking fees, shipping fees, or product order change fees.

    Because boat covers are "made-to-order", there will be a $25-$50 fee for any boat cover order cancellation after 1 business day of purchase, as the cover has already gone into production.

    Warranty Policy

    30 days after the purchase date, the manufacturer of the product(s) will need to be contacted for a warranty claim.

    Returns for Canadian Customers

    Canadian customers, please be careful when placing your order; iboats.com does not accept any return merchandise on Canadian orders unless the merchandise you received was defective, damaged, or an error was made by iboats.com. In such cases, please contact iboats.com Customer Service within 30 days of the original shipping date for a return authorization number. Returned items that do not have a RA # will not be accepted.

    Shoremaster CoverTuff Canopies
    Due to the custom nature of the CoverTuff Canopies, returns will not be accepted for Harbor-Time and Seamark tops. CoverTuff Vinyl canopies may be returned but are subject to a 20% re-stocking fee. Please note that these canopies are patterned for specific frames and will not fit or fasten properly to any other.
    Spectrum Gel Coat Patch Paste Repair Kits - Start return request

    Spectrum Gel Coat Patch Paste Repair Kits may be returned up to 30 days from delivery if the product is returned unopened and in new and resalable condition. To initiate a return, please go to our online returns page to receive a return authorization number. **All other Spectrum products are non-returnable. This includes all gel coat quarts and gallons.

    **Please check color carefully. Spectrum Color is not responsible for verifying color. Though Spectrum Color guarantees color to match the factory original color standard, it is very likely the color will not match your specific boat due to environmental elements and mixing variables. Color may need adjustment to match.**

    Turning Point Propellers - Start return request

    We're here to help! We understand that sometimes a product you purchase just doesn't work out, which is why we want to make the return process as easy as possible for you. After all, we want you to be satisfied with your order so you'll return again and again as an iboats.com customer, and to also recommend us to your boating friends.

    Propellers may be returned within the first 30 days after shipment if in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included. Propellers that are returned with grease or other traces of residue will not be accepted. You will need to receive a return authorization number (RA #) as well as instructions from our Customer Service Department.

    Once the propeller touches the water, it is considered used and is non-returnable. Subject to a 20% restock fee.

    Warranty Policy

    30 days after the purchase date, the manufacturer of the product(s) will need to be contacted for a warranty claim.

    Returns for Canadian Customers

    Canadian customers, please be careful when placing your order; iboats.com does not accept any return merchandise on Canadian orders unless the merchandise you received was defective, damaged, or an error was made by iboats.com. In such cases, please contact iboats.com Customer Service within 30 days of the original shipping date for a return authorization number. Returned items that do not have a RA # will not be accepted.

    Volvo Penta Manuals
    Manuals are non-returnable. Please be careful when ordering to choose the correct product.
    Volvo Penta Store - Start return request

    An item(s) may be returned within the first 30 days after the item(s) is shipped to you. Merchandise must be in new, unused condition with all original packaging in good condition; plus parts, accessories, manuals, and/or warranty cards included. You will need to receive a return authorization number (RA #) as well as instructions from our Customer Service Department.

    Warranty: Volvo Penta parts carry a (1) year manufacturers warranty. Should the part you received fail after install, take a copy of the receipt to an authorized Volvo Penta dealer for a warranty evaluation. If determined that the part failed due to a defect the Volvo dealer will supply a replacement part to the consumer. If needed the Volvo dealer could assist in installation of the new part at his normal labor rate. If you need assistance finding the closest dealer number please contact our Customer Service Department.

  • Canada & International Return Policy
  • When placing your Canadian or other International order, please verify that the product you are ordering is what you want - iboats.com does not accept any return merchandise on Canadian & International orders.

    The exception to this policy is if the merchandise you received was defective, damaged, or an error was made by iboats.com, in which case return the merchandise within 30 days of the original shipping date for a full refund, following the procedures below. Please note that returns sent from rural addresses may take up to five weeks to process after the package is mailed.

    Merchandise must still be in brand-new, unused condition with all original packaging in good condition. All parts, accessories, manuals, and/or warranty cards included. Please note that all return merchandise must be accompanied by an RA (Return Authorization) number issued by iboats.com. To receive your RA number call our Customer Service Department toll-free at 1-800-589-0702; International at 001-801-571-0071; chat live with a customer service representative; or email us at returns@iboats.com. We will provide further details on where and how to mail the merchandise.