What shipping methods do you offer?

Our standard shipping method is UPS Ground, with all other UPS options available for your shipping address (i.e. Next Day Air, 2nd Day Air, 3-Day Select, etc.). If your order exceeds the weight and dimensions allowed by UPS, your order will be delivered by a freight carrier. You will be notified if your order cannot be shipped by our regular UPS shipping methods. 

Shipping charges vary by item, weight, and shipping distance. If would like a shipping quote on your order, simply add the item(s) to your cart. You will be provided with a shipping cost as well as an estimated delivery date.

In addition to the United States and Canada, we ship to over 100 countries through our international shipping partner, Bongo International. To view a list of the countries we ship to, visit our International Shipping homepage.

If you provide us with an email address on your order, we will send you a shipping confirmation email with a tracking number as soon as your order has shipped. You will then be able to track your order through the shipper's website.

How do I return or exchange an item?

We want to make the return or exchange process as simple and user-friendly as possible. If you would like to return or exchange an item, please follow the steps below: 

  1. Review the "return policy" on the product(s) you would like to return. Some products are non-returnable or subject to restocking-stock fees. To view our general return policy as well as our product-specific return policies, click here.
  2. Start a Return Online
  3. Follow the instructions given.

*The fastest method of returning or exchanging a product(s) is to click on the "Start a Return Online" link on our home page. If you would prefer to call our Customer Service Department, please see our "Contact Us" link on our homepage.

How do I track an order?

You can track your order by:

  1. Logging into your account
  2. Calling our Customer Service Team at 1-800-589-0702

How do I know if my order has shipped?

If you have provided us with an email address, we will send you a shipping confirmation email as soon as your order has shipped. This email will provide you with the order tracking number from the shipper. You can then click on the tracking number and view the shipping status of your order.

How do I change or cancel an order?

If you need to change or cancel an order, please contact our Customer Service Department at 1-800-589-0702 as soon as possible. Because we do our very best to get your order to you as quickly as possible, we may not be able to cancel the order if the shipping carrier (i.e. UPS, FedEx, U.S.P.S) has the order in their possession. We will do everything we can to accommodate your request.