How To Cancel an Order
The best way to cancel your order is by emailing our customer service team via our Contact us page and fill out the required information. It is also recommended that you select "Cancel an Order" under the subject.
Once a product has entered either the:
- Production/manufacturing process
- Shipment process
it is no longer able to be cancelled or modified but rather falls under the terms established in our Return Policy.
Price Revisions and Misprints
All product prices and descriptions may be revised by iBoats without prior notice. In the event of an error, iBoats reserves the right to edit products and pricing. When possible, in the event there is an error after an order is placed iBoats will attempt to contact the customer. Iboats reserves right to cancel and refund orders.
Promotional Coupon Exceptions
Exceptions to promos include: Covers (free shipping), Bimini Tops (free shipping), Propellers (free shipping), Electronics, Trolling Motors, Inflatable Boats, Outboard Engines, and Monster Wakeboard Towers.
Shipping, Delivery Methods & Timeframes
How to Track an Order
You can track your order by emailing our customer service team via our Contact us page and fill out the required information. It is also recommended that you select "Get a tracking number" under the subject.
Shipping Timeframes & Methods
Our estimated ship times only account for the timeframe it takes for our warehouse to release the product from their location. Keep in mind that it will take additional time for your product(s) to arrive as each delivery method varies in their respective timeframes.
These estimates can change due to weather conditions, health crisis, or in some cases your package can be lost. For more information in regards to UPS service guarentee click here.
Shipping time on backordered items varies. In the event of a backorder, you can either choose to wait for the item or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as it’s back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur. Payments for backordered items are made upfront as part of the original order. This reserves inventory and helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.
Interruption of Service
UPS shall not be liable for any interruption of delivery service due to a cause beyond its control, including but not limited to, the absence of a person o the refusal of such person of accepting the delivery of the shipment, demure due to the consignee, force majeure, action of the public authorities con real or apparent authority over the facilities, action or omissions of the public customs authorities or the like, riots, strikes, or other labor disputes, public disturbances, factors that disrupts the air and ground transportation systems such as weather conditions and natural disasters, and an act of God.
Correction of Wrong Address
If UPS is unable to deliver any package because of an incorrect address, UPS will refer to the telephone directory and make every other reasonable effort to secure the correct address. If the correct address is secured, UPS will make another attempt at delivery and the shipper will be notified of the correction of address. An additional charge, as stated on the current rate chart, will be assessed for each Address Correction.
Lost or Damaged Packages
iBoats can assist in starting a claim for a lost or damaged package, however, once a claim is submitted with UPS the outcome and timeframe are no longer controlled by iBoats. Depending on the situation these claims may require more information from you, such as photo documentation in the case of a damaged package.
What Happens Next?
Generally, once your claim (including supporting documentation) has been issued, processing takes an average of 10 days. While these claims are being processed it is up to the discretion of iBoats as to whether the claim needs to be completed before any refunds or replacements can be issued.
What Can You Do While Waiting?
The claim process cannot be expedited. If you choose, you can place a new order for a replacement part and if the claim is accepted, we will issue a refund for the original order amount.
Split Orders and Delivery
Occasionally an order may have items shipping from different warehouses located throughout the United States. In these cases, it may be necessary to split the order and ship items separately with differing delivery timeframes.
In some cases items will need to be sent via freight due to size or weight. Keep in mind that these charges are typically much higher in cost due to the nature of the shipping process and will typically be displayed in your cart or checkout page. In the event that our displayed shipping charges were incorrect iBoats reserves the right to recharge, credit, and or cancel your order if necessary. iBoats will attempt to notify you of any changes that need to be made during these occurrences.
These types of orders will also require a signature upon delivery as the freight company needs the recipient to verify that the products were delivered in good condition. This will require further communication between the shipper and you (the buyer). Using your provided contact information the freight company will be able to reach out to confirm delivery dates or any other necessary information.
These shipments differ in price when they are compared to our regular rates. Distance is a factor when it comes to shipping cost, but it is mostly beacuse of Duties & Taxes which must be paid for every item that ships across border. These rates will differ depending on the following reasons:
Shipping Process & Timeframes
The shipping process will also differ as there will be two separate tracking numbers for your order. The first tracking number will account for the movement from our warehouse up to a cross-border facility in Plymouth Michigan. Once the item arrives at that location it will be inspected and moved across the border. After that point, a second tracking number will be created using Canada Post. This number will allow you to track the package from the border to its final destination.
These extra steps will extend the time it takes for you to receive your package. If you need to receive a status update on your order feel free to use our Contact us page and fill out all applicable fields.