Shipping Policy

Our shipping hours are 8 AM - 5 PM Monday - Friday CST. Orders placed over the weekend will not process and ship until the following week. Any orders placed after 11 A.M. CST on a weekday are not guaranteed same day shipping even if expedited service is selected. Certain products such as Engines, Transmissions, Assembled kits, etc. may require a a 2 - 3 day processing period before shipment. Please contact us regarding questions about turn-around time before placing an order.

Standard Shipments

We ship orders under 100lbs by UPS or USPS. Expedited shipping services (Next Day Air, Priority Mail, etc.) can be selected during the checkout process. Shipping estimates can be obtained from the shopping cart page before checkout. All expedited orders must be placed before 11:00 A.M. CST to guarantee same day shipping.

General Return & Refund Policy

Please email customerservice@iboats.com to receive return authorization and an RMA number. All items returned require prior authorization. Any return made without prior authorization will not be credited and returned to the customer.

All returns must be made within 30 days of delivery. All items returned must be in original packaging, packed in the same manner as you received it, and in new condition with a copy of the original invoice. For items received as described, a refund of the final invoice price minus shipping and handling charges will be issued. Buyer is responsible for return shipping costs and for sufficiently packing and insuring returned items unless otherwise agreed upon.

We cannot accept returns for:

  • Orders in which 30 days have elapsed since the order was shipped

  • Products whose original packaging is damaged or incomplete

  • Products that have been used, installed or altered in any way

Electronic Parts Return Policy

Electronic parts and components are not eligible for return if the original packaging has been opened or the components have been installed. Please contact us regarding any issues regarding electrical components.

Propeller Return Policy

iBoats Solas Science & Engineering Co., and Michigan Wheel Corporation do not take part in an outboard exchange policy. Once a propeller has been installed and used in the water, the propeller is no longer returnable for credit or exchange, unless the propeller was incorrectly sized by iBoats based on accurate information in regards to engine and boat use.