bigdaddypt
Petty Officer 1st Class
- Joined
- Aug 10, 2009
- Messages
- 233
I'm in the process of having a memorable experience dealing with copycat covers and thought I would pass it along so that other people considering using them have this information before deciding to move forward or not...
I have an 86 Wellcraft Elite 200 and had done an online quote inquiry in late February to have my bow seats, side panels and rear platform vinyl replaced. I recieved an e-mail response from somone by the name of Chris with a quote of $495. After taking care of a few things that took priority I responded in April saying I would like to go forward with it. He responded saying that due to increased costs, it would now cost $595. I figured I could do the panels and rear platform myself, so I asked about the bow seats and he said $395. I responded a few days later saying I wanted to go forward with it. I waited a week without a response.
After waiting a week I called and was directed to Lorrie, who said that Chris was no longer with the company and that she is the person to speak to to place the order. I placed the order on May 5th and was told to ship the skins no later than May 25th and they would start and finish the job the 2nd week of June and ship it back to me on that Friday. I shipped the skins priority 2-day through the USPS on the 24th.
I was told that I would recieve an e-mail confirmation from copycat when they recieved the skins and never did. I had my own delivery confirmation so I figured it wasn't a huge deal as I had proof that they got them. I called on Friday June 11th to inquire about my order. I spoke with Samantha and was told that Lorrie was no longer with the company, that she basically didn't know how to use a computer and messed up a lot of orders. As a result, my order was just opened that day and was the next one to be worked on. I am patient, understood, and thanked her for her honesty and she said to call back the middle of the week to get an update. I called on Wednesday and was told that they had the skins taken apart and are working on it. I call back the following Monday June 21st and am told that the order is still not done, they were out of gray, and had to get more from their supplier, but they have it now and it should be done by the end of the week. I call on Friday and am told that it's not done and would be finished and shipped out on Monday the 28th.
Here we are on Tuesday June 29. I call and am told that they lost a seamstress and that my order just needs to be sewn together and would be done on Friday and shipped out. I told her that this was unacceptable as I'm leaving on Saturday for vacation and that my boat has no bow seats and I am basically screwed. She then agreed to have it done and shipped tomorrow.
I'm not holding my breath.
I've heard good things about the quality of the work they do, but from my experience, I will never use them again no matter how good the work is. I've been using my boat w/o bow seats all season and am ready to file a complaint with the Better Business Bureau. They better offer me some type of discount as you pay half upfront and half when the job is done. If not, I'm contacting Bank of America to have the 2nd charge removed.
I will update when I call Samantha tomorrow and when I do actually get my skins (if I ever do).
Does anyone else have any experiences dealing with them?
I have an 86 Wellcraft Elite 200 and had done an online quote inquiry in late February to have my bow seats, side panels and rear platform vinyl replaced. I recieved an e-mail response from somone by the name of Chris with a quote of $495. After taking care of a few things that took priority I responded in April saying I would like to go forward with it. He responded saying that due to increased costs, it would now cost $595. I figured I could do the panels and rear platform myself, so I asked about the bow seats and he said $395. I responded a few days later saying I wanted to go forward with it. I waited a week without a response.
After waiting a week I called and was directed to Lorrie, who said that Chris was no longer with the company and that she is the person to speak to to place the order. I placed the order on May 5th and was told to ship the skins no later than May 25th and they would start and finish the job the 2nd week of June and ship it back to me on that Friday. I shipped the skins priority 2-day through the USPS on the 24th.
I was told that I would recieve an e-mail confirmation from copycat when they recieved the skins and never did. I had my own delivery confirmation so I figured it wasn't a huge deal as I had proof that they got them. I called on Friday June 11th to inquire about my order. I spoke with Samantha and was told that Lorrie was no longer with the company, that she basically didn't know how to use a computer and messed up a lot of orders. As a result, my order was just opened that day and was the next one to be worked on. I am patient, understood, and thanked her for her honesty and she said to call back the middle of the week to get an update. I called on Wednesday and was told that they had the skins taken apart and are working on it. I call back the following Monday June 21st and am told that the order is still not done, they were out of gray, and had to get more from their supplier, but they have it now and it should be done by the end of the week. I call on Friday and am told that it's not done and would be finished and shipped out on Monday the 28th.
Here we are on Tuesday June 29. I call and am told that they lost a seamstress and that my order just needs to be sewn together and would be done on Friday and shipped out. I told her that this was unacceptable as I'm leaving on Saturday for vacation and that my boat has no bow seats and I am basically screwed. She then agreed to have it done and shipped tomorrow.
I'm not holding my breath.
I've heard good things about the quality of the work they do, but from my experience, I will never use them again no matter how good the work is. I've been using my boat w/o bow seats all season and am ready to file a complaint with the Better Business Bureau. They better offer me some type of discount as you pay half upfront and half when the job is done. If not, I'm contacting Bank of America to have the 2nd charge removed.
I will update when I call Samantha tomorrow and when I do actually get my skins (if I ever do).
Does anyone else have any experiences dealing with them?
