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  1. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    Just an update. It's been 19 days since the MN Attorney General has gotten involved. They requested a response from Merc within 10 days, but we have received nothing. I had previously requested a copy of my file at Merc, the tests they had the dealer perform and documentation of how they...
  2. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    I didn't take it at the time, but called back a few days later based on feedback from the forum. Was told they didn't have it. I am sure they got paid for it though.
  3. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    Could it have happened when I washed it? Possibly? I guess I need to take off the cowling and see where the vents are and if they are directly above the air intakes on the engine. You'd think they would design them so this wasn't an issues.
  4. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    Cylinder never "stopped". It just made a bad clicking/ticking/knocking sound (which was the bent rod hitting the inside of the piston). I ran it for several minutes like this. The water didn't prove it hydro locked, the bent rod did. They are saying that after the fact (nearly a month)...
  5. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    Guys, I got this reply from Mercury today. I had asked them if they would please provide me with a copy of my file including photos, details on the tests they performed and support for their findings. They refused to provide me anything but the summary below. I would think if you were going to...
  6. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    I am fully within my right to write them a letter and ask if they would be willing to help me out with a $9,000 repair on a 2 year old engine with a 5 year warranty. Do you disagree? I had never asked if they would be willing to help me out with this unexpected repair bill under very strange...
  7. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    My frustration is Merc "slow playing" this, and while they could have responded to my inquiry via email quickly, efficiently, and freely, they choose to slow the process down, waste more of my summer, and use snail mail and drag their feet. It was 5 days ago that I inquired and was told a...
  8. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    No letter in Monday's mail. Still waiting. Coming up on 2 weeks just to get a reply. I could call and complain and try and track someone down, but I want to see how long it takes for Mercury to respond to a customer in a hard spot who is seeking their assistance.
  9. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    I looked up the user manual for my motor which is a 2019, new in 2020. The lookup takes the serial number and then pulls up the documents for it. It matches the hard copy I received as well.
  10. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    As mentioned above, I sent Merc a letter via email on Wednesday June 8. At that time, I had to contact them via their customer service phone number to get an email address so I could include photos, not just that "contact us" text-only form on their web page. On Thursday, June 16, I followed...
  11. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    Could spraying fogging oil for 5 seconds cause hydro lock if they didn't crank it with the plugs out afterwards? Maybe they sprayed it for 10 seconds and forgot to crank it? I'm still trying to figure out how my engine was destroyed because I have pretty much excluded every other option. I...
  12. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    Interesting. So if they did this (sprayed for approximately 5 seconds) and then installed the plugs without turning it over, would this be enough oil to cause hydro lock? I am still not sure how to proceed. Is there any way to to prove or show what happened now that the powerhead has been...
  13. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    I have a few very interesting updates. I got my boat back yesterday and launched it. All it took was a $9,027 check. A little less than I had expected, so I was actually surprised. Final kick in the balls was that I had filled the tank before launching it. Tank had been siphoned dry by the...
  14. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    You are not wrong. Here is the reallity. The engine failed. Merc can't prove what caused it, so they can't prove that a leaky injector or something similar hadn't caused it. I surely can't prove anything, I'm just a consumer. But, it's my fault unless I can prove that it isn't? But I do...
  15. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    I'm not new to boating. I am new to a mysterious engine failures on a 2 year old motor with 3 years left of a 5 year warranty. I've had pontoons, wakeboard boats, fishing boats, runabouts, personal watercraft, motorcyles and many snowmobiles and understand the cost of ownership. I just don't...
  16. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    I agree on the aftermarket powerhead idea. I need to revisit my options.
  17. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    Well, I didn't do that much research before I picked engines. We were more worried about getting all of the goodies on the boat that we wanted like black out rails, power Bimini, lighted cupholders, subwoofer, :) etc. Unfortunately, I picked the Merc because of the "better" (longer) warranty...
  18. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    Thanks for the explanation. My knowledge has been what I have tried to glean from a few posts like this so it's spotty at best. What you say above may be true, but it doesn't exactly coincide with what I have been told, even by the guy from Merc who tried to walk me through some scenarios and...
  19. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    This obviously isn't my 2020 pontoon boat, but it was an image I found that shows how the rear of the pontoon boat can be lower than normal operation when the front is on a trailer. Eventually, the back end would float off the trailer, but first, it will go a bit deeper. My engine extends...
  20. J

    Merc Outboard - 2 Year Old Engine Failure, 5 Year Extended Warranty Denied

    I don't use straps on my pontoon unless I'm going a long distance - definitely not this time - and nothing got hung up. Very basic launch. Only thing that was unusual was the sound the engine made when I started it. But my understanding is that the engine doesn't need to be submerged, only...
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