Rant On
I ordered a carb kit from a large online marine parts supplier for one of my engines. I used their application chart (which is wrong) and as such recieved the wrong part for my engine. Unfortunatly, this particular supplier does not have the one I need with the float. Of course I opened the packaging after verifying the part # matched the invoice. Now I have an opened (ugly) carb kit that doesn't fit. After recieving the following I think I'll not buy from that outfit again. Too much damn trouble being put back on me.
They send me this. Like I want to go through all that.
Mr. *******
Please follow closely the information below to return the unsatisfactory
product.
The return authorization number for your returning product is:
*******
Returning product must be in new condition and put back in the original
packaging and returned within two weeks of RA# issue. The box as well as the
product must be in re-sellable condition. Write the RA# clearly on the OUTSIDE
of the shipping box and ship to:
**********
As soon as product is received, it will be inspected to determine whether it is
re-sellable. Once this is done, the warehouse will notify me if a credit has
been approved. After this approval, I will credit your credit card. The entire
process can take up to 30 days. When the credit is issued, I will contact you
via email or telephone.
Please supply me with the shipping method, the date the product was shipped
back, and the tracking #. Doing this will allow me to anticipate your credit.
***** Inc. will not be responsible for LOST packages. Please make sure you
return your packages using a shipping service that provides a tracking system.
***All returns must be sent back within 2 weeks of issue of RA#. After 2 weeks,
returns will not be accepted***
We appreciate your order and look forward to doing business with you in the
future.
Thank you,
********
I think a reputable retailer would send me a pre-paid envelope addressed to their own company and take care of me. Lesson learned. Sure didn't take 30 days to get my $ in the first place.
Rant Off
I ordered a carb kit from a large online marine parts supplier for one of my engines. I used their application chart (which is wrong) and as such recieved the wrong part for my engine. Unfortunatly, this particular supplier does not have the one I need with the float. Of course I opened the packaging after verifying the part # matched the invoice. Now I have an opened (ugly) carb kit that doesn't fit. After recieving the following I think I'll not buy from that outfit again. Too much damn trouble being put back on me.
They send me this. Like I want to go through all that.
Mr. *******
Please follow closely the information below to return the unsatisfactory
product.
The return authorization number for your returning product is:
*******
Returning product must be in new condition and put back in the original
packaging and returned within two weeks of RA# issue. The box as well as the
product must be in re-sellable condition. Write the RA# clearly on the OUTSIDE
of the shipping box and ship to:
**********
As soon as product is received, it will be inspected to determine whether it is
re-sellable. Once this is done, the warehouse will notify me if a credit has
been approved. After this approval, I will credit your credit card. The entire
process can take up to 30 days. When the credit is issued, I will contact you
via email or telephone.
Please supply me with the shipping method, the date the product was shipped
back, and the tracking #. Doing this will allow me to anticipate your credit.
***** Inc. will not be responsible for LOST packages. Please make sure you
return your packages using a shipping service that provides a tracking system.
***All returns must be sent back within 2 weeks of issue of RA#. After 2 weeks,
returns will not be accepted***
We appreciate your order and look forward to doing business with you in the
future.
Thank you,
********
I think a reputable retailer would send me a pre-paid envelope addressed to their own company and take care of me. Lesson learned. Sure didn't take 30 days to get my $ in the first place.
Rant Off
:^