Terrible experience with cruzpro

[Jbutterfill]

I purchased a cruzpro rh110 rpm tachometer 2 years ago and it has never worked. Due to me having 3 kids and doing many other things on the boat I hadn't got round to getting it replaced.

Finally I spoke to cruzpro and sent it off to New Zealand to get repaired and they ripped me for $115 to fix a faulty part which has been faulty since the day it was purchased. It was out of warranty but they could care any less. Personally I think that is terrible customer service and also terrible testing to ship a product that never worked. I was going to buy additional electronics from them but am now thinking twice about it.

I have now read that others have had a bad experience with them, what's your experience been like?

 

[slag]

Out of warranty is out of warranty. Should have taken the time to put it in while in warranty period and found the issue then. I know, hindsight is 20/20, but that's sometimes the price we pay. I'm installing a battery switch this weekend and hope it works, but like your item, its two years old and if its broken, I won't be asking them to replace it because even though I've never used it, It's probably out of warranty by now.