Re: The way it works.
Well that looks like your typical utility company. Down here, we got Verizon for phone, Bright House for cable, and Tampa Electric. All three of them are guilty of sending 5 or more people to do the work one person could do, and then they wonder why they are losing money. When I worked for Verizon, whenever there was a cable damage, two people in the splice pit, one carrier maintenance tech bringing coffee, a supervisor, and two other guys waiting to get in the hole was the standard. Now, after hours, consider the lowest paid person of those 6 people was about $32 an hour. 10 hours and you're looking at $1920 in labor.
that seams about right