Vonage(rant/warning)

[Twidget]

If you are a vonage customer, be careful when you attempt to leave. They will jack you up.<br /><br />I put in a request to change to SBC on 1/23 and vonage gave a release date of 1/31 for the changeover. On 2/1 SBC called to say vonage was having 'trouble' processing my request due to high volume.<br /><br />I sent vonage an email through their contact system, advising them that my billing cycle was 2/7 and I wanted my service disconnected before the new bill. They then sent SBC a release date of 2/1.<br /><br />So, 2/1 rolls around, SBC connects my line, vonage processes my bill. I call vonage to cancel and am told there is a $42 disconnect fee and no, they are not going to take out the monthly charge from 2/1. They are charging me approximately $75 dollars to leave their service.<br /><br />Take it for what it is worth, I would not recommend their service to my worst enemy at this point.

 

[kenimpzoom]

Re: Vonage(rant/warning)

Just dont pay and tell them to call your lawyer. <br /><br />Jim Adler (the Texas Hammer), the tough smart lawyer... <br /><br />Ken

 

[Bondo]

Re: Vonage(rant/warning)

They are charging me approximately $75 dollars to leave their service.<br />

Ayuh,........<br /><br />It'd be a Cold Day in 'ell before I wrote That check............

 

[tommays]

Re: Vonage(rant/warning)

Ya but they will have a collection AZZ hounding you until there made to see there wrong<br /><br /><br />tommays

 

[badandy]

Re: Vonage(rant/warning)

due to experiance with sbc I couldn't go the way you did but other than leaving how is vonage? I was contemplating it. my small phone company keeps raising rates soon will be as expensive as sbc.

 

[dolluper]

Re: Vonage(rant/warning)

Save all your pennies if you end up paying for a service your not using,check the credit bureau later see if they put a claim against you I personally wouldn't pay a cent!!!!No service no pay

 

[Twidget]

Re: Vonage(rant/warning)

Badandy, up until today, I would have recommended them. <br /><br />They make it more than difficult to cancel their service. Since they bill by CC, I am turning all my documentation over to the CC company. I dont really object to the termination fee, it is in their user agreement. I am torqued off about the additional month of service that I specifically told them I didnt want.

 

[badandy]

Re: Vonage(rant/warning)

Twidget, thanx for the information. look on the bright side the cc company has lawyers and such to fight it. I understand why you would be mad abaout an extra months service charge.