Warranty Work?

[curiousgb]

I bought a boat from a dealer in another state. I need to have warranty work done on the engine. I took it to my local Johnson dealer. It has been there two weeks and they say the might get to it next week. <br /><br /> Please excuse my ignorance but, is this normal in the boat business. I mean they seemed offended when I called after a week and asked for an update, and to think I had the nerve to ask for even a general timeframe. If I would have known it woudl be such a problem, I would have taken it back to North Carolina, it sure would have been easier.

 

[Walker]

Re: Warranty Work?

For this time of year I'd say 3 weeks is fast service. Down here in S. Texas its a 3 week wait in the slow season.

 

[DHPMARINE]

Re: Warranty Work?

We (I hope)are more courteous than that on the phone.The truth is at this time of the year 3 weeks is normal.Above that,most dealers lean towards their own customers first.In addition,warrentee usually doesn't reimburse dealers all that well.<br />I realize you bought a boat elsewhere,and that is fine.But if you bought it just over the line,and want me to service it....<br />DHP

 

[moderator1]

Re: Warranty Work?

Moving to General Outboard Questions.