Re: Bentley Company Status
Please help. Our dealer/service manufacturer refused to honor warranty on many items, including running lights, and radio. They claim the radio got water in it . The running lights only worked on half the boats within the first time we tried them but we told them we do not use the boat at night so would wait until we put it in for the servicing under warranty. We also notified them of the radio speakers going out one by one within the 1st 3 months. When the radio stoped working, the mechanic at hte high and dry storage took a look at it and said it was a manufacturer flaw and that the warranty would likely cover the replacement. We told the dealer that we would also wait until we took it in for the servicing. By, the way, within the first month, the motor failed to start many times while we were out in the gulf. Each time we were charged for transport to the dealer, each time they said it was not covered for some reason, and we finally got mercury motors involved and they demanded the dealer take responsibility for fixing the motor so it would run, stop, and start. After that, we had no problems with the motor. we took the boat in, they said water in the radio was our fault and not covered. We had already had our mechanic at the marina check it out when it first occurred and he said it was a manufacturing flaw- he does remember there was no evidence of water in the radio and also said the radios are made to be water proof. He said it was coved under our warrantly. SO we waited and provided the dealer with a list of the items that were in need of fixing,including a seat that had ripped at the stitching. The dealer said the seat was cut with a fishing knife - a knife that we did not even own - they said the raio was filled with water, so refused to honro that, they said the running lights were due to salt water corrosion, but we reminded them they did not work on the left half of the boat from the very beginning- so they reused to honor that. nor Then, they replace the water pump when servicing the motor and did not assemble and calibrate the gears properly. So my senior citizen spouse who is diabetic and myself were stranded when the engine pooped out of gear while out on the gulf the first day after having the boat returned by the dealer. The dealer will pick up the boat tomorrow to "see" if it was their mistake or if by driving our boat in a calm river and clam seas actually is not the proper use for the boat. Are they right or are they taking us for a ride.or are the radios not water proof? Are running lights only necessary on heal the boat. The marina high and dry storage wash the boat before putting it away and we have to motor down 6 miles of a freshwater river once we leave the gulf, so is salt water corrosion a good excuse? And as we are expecting to deny culpability in the engine/gear failure, after 3 marine mechanics and 3 coast guard officials independently diagnosed the problem with the motor without even being told the water pump was replace, are they wrong? I was already told by the dealer the water pump did not cause it and I had to re-explain that putting the bottom of the engine back on After replacing the water pump would cause it. Please let me know if this is normal ways of operating, the boat is less than 1 year old. We expect to replace and fix things, we have owned boats in the past. But we have never felt so cheated and lied to. Any suggestions. Again they refuse to honor any warranties. Obviously w will no longer deal with them after this, but we have the feeling they are going to tell us we did something to the motor by actually using it on the water. Please help with stroies or suggestions
Please help. Our dealer/service manufacturer refused to honor warranty on many items, including running lights, and radio. They claim the radio got water in it . The running lights only worked on half the boats within the first time we tried them but we told them we do not use the boat at night so would wait until we put it in for the servicing under warranty. We also notified them of the radio speakers going out one by one within the 1st 3 months. When the radio stoped working, the mechanic at hte high and dry storage took a look at it and said it was a manufacturer flaw and that the warranty would likely cover the replacement. We told the dealer that we would also wait until we took it in for the servicing. By, the way, within the first month, the motor failed to start many times while we were out in the gulf. Each time we were charged for transport to the dealer, each time they said it was not covered for some reason, and we finally got mercury motors involved and they demanded the dealer take responsibility for fixing the motor so it would run, stop, and start. After that, we had no problems with the motor. we took the boat in, they said water in the radio was our fault and not covered. We had already had our mechanic at the marina check it out when it first occurred and he said it was a manufacturing flaw- he does remember there was no evidence of water in the radio and also said the radios are made to be water proof. He said it was coved under our warrantly. SO we waited and provided the dealer with a list of the items that were in need of fixing,including a seat that had ripped at the stitching. The dealer said the seat was cut with a fishing knife - a knife that we did not even own - they said the raio was filled with water, so refused to honro that, they said the running lights were due to salt water corrosion, but we reminded them they did not work on the left half of the boat from the very beginning- so they reused to honor that. nor Then, they replace the water pump when servicing the motor and did not assemble and calibrate the gears properly. So my senior citizen spouse who is diabetic and myself were stranded when the engine pooped out of gear while out on the gulf the first day after having the boat returned by the dealer. The dealer will pick up the boat tomorrow to "see" if it was their mistake or if by driving our boat in a calm river and clam seas actually is not the proper use for the boat. Are they right or are they taking us for a ride.or are the radios not water proof? Are running lights only necessary on heal the boat. The marina high and dry storage wash the boat before putting it away and we have to motor down 6 miles of a freshwater river once we leave the gulf, so is salt water corrosion a good excuse? And as we are expecting to deny culpability in the engine/gear failure, after 3 marine mechanics and 3 coast guard officials independently diagnosed the problem with the motor without even being told the water pump was replace, are they wrong? I was already told by the dealer the water pump did not cause it and I had to re-explain that putting the bottom of the engine back on After replacing the water pump would cause it. Please let me know if this is normal ways of operating, the boat is less than 1 year old. We expect to replace and fix things, we have owned boats in the past. But we have never felt so cheated and lied to. Any suggestions. Again they refuse to honor any warranties. Obviously w will no longer deal with them after this, but we have the feeling they are going to tell us we did something to the motor by actually using it on the water. Please help with stroies or suggestions
