Cutter Boats-Grew Mfg

[steam_mill]

I purchased a brand new Cutter 171 with a 90 Merc Classic on August 1 this year.<br /><br />I am very happy with the boat. It is of very good quailty.<br /><br />My disapointment came when I went to put the top back up a the end of the weekend and a couple the snapon clips were missing around the windshield.<br /><br />Luckily I found one of them in the water at the dock. I emailed Grew Mfg and received no response and was a little concerned.<br /><br />Well, within 8 days of sending the email, I received 6 replacements clips via snail mail with a hand written note.<br /><br />It is nice to see that some companies still do care about their customers.<br /><br />I was very happy with the boat now I'm really happy with the boat.<br /><br />Thank-you Gail!<br /><br />Joe

 

[Boatin Bob]

Re: Cutter Boats-Grew Mfg

Joe...this was the e-mail reply I received from the president of Grew MFG when I e-mailed him about my problems......He basically says "you get what you pay for"<br /><br />Good afternoon.<br /><br />We are in a very difficult business. Everyone wants a deal and my<br />employee's only want to work 8 hour days 5 days a week. Boatland the same.<br /><br />Both Boatland and I don't charge enough for our products hence sometimes<br />things get over looked.<br /><br />I am sorry, we should both try and change the way we do business and<br />concentrate on giving better service to fewer people at a higher price.<br /><br />I do build a great boat. Not sure what happened to the top. Did Royal<br />charge you to fix it or was it warranty?<br /><br />The other problems should not happen but they did and you dealt with them.<br /><br />Please enjoy the rest of the summer.<br /><br />I don't make enough money to have one of my boats but I work 7 days a week<br />anyway.<br /><br />Thank you,<br /><br />David Cameron<br />President