Positive Customer Service from Black & Decker

[TilliamWe]

I just wanted to give B&D credit for an issue that they are resolving for me.

I damaged the spool cap on my electric string trimmer last fall. I found the part and its part number on B&D's website, but I could not add it to my shopping cart. It doesn't appear to be for sale online. "No problem," I say, let's use their locator to find the closest retail store. Uh-oh, Chicago, over 2.5 hours away. Drat.

So I sent an e-mail asking if there was a way to purchase the part online. In about 12 hours I got a response via e-mail asking for my mailing address. I provided that info, and today (36 hours later) the lady informs me that they are shipping the part to me, FREE!

Whoo Hoo!! The only bad thing is that when I get the part, I'll have to go out and do all the trim work around my fence, house, retaining wall, and sidewalk! I hate yardwork. But thanks to Ms. Jackson at Black & Decker customer service, I don't have to spend any additional money to do that work!

 

[tashasdaddy]

Re: Positive Customer Service from Black & Decker

great to hear.

 

[BaileysBoat]

Re: Positive Customer Service from Black & Decker

I second the great PR. Had a 4 year old Hedghog clipper go down. Out of warranty. Nice lady with Black and Decker in Texas shipped me a new one no questions asked.
Freight aand customs included.

 

[Brent S]

Re: Positive Customer Service from Black & Decker

Great to hear. When companies go the extra mile for us we should tell others and usually we do. Maybe other companies will figure it out.

 

[cheburashka]

Re: Positive Customer Service from Black & Decker

You can thank me for that.

I bought an electric drill from B&D a couple of years back and used it to drive screws in a deck project. Lots of dust and dirt in the air. It went through a set of brushes in a week. I emailed B&D customer service and asked if I could buy a new set of brushes. They told me that the brushes weren't available and the drill was useless. I sent them nastygrams for a couple of months, then vowed never to do business with them again. Maybe they're wising up.